Storage South Woodford Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage South Woodford provides storage, handling, and associated removal-related services to private and business customers. By placing a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.

These terms apply to all services offered by Storage South Woodford, including storage, collection, delivery, packing assistance and associated removal-related activities, unless otherwise agreed in writing and signed by an authorised representative.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or uses our services.

Services means any storage, collection, delivery, handling, packing assistance or related removal-style activity provided by us.

Goods means the items that you or your authorised representative place into our storage or request us to handle, transport or otherwise deal with.

Agreement means the contract between you and us, comprising these Terms and Conditions and any written confirmation or schedule we issue.

Site means any storage facility or premises operated or managed by us where your goods are stored or handled.

Booking Process

You may request services by contacting us and providing full and accurate information about your requirements, including the nature and approximate quantity of goods, collection and delivery addresses where applicable, preferred dates and any access restrictions.

A booking is not confirmed until we have accepted your request, provided a written or electronic confirmation, and you have accepted any quoted charges. We reserve the right to refuse any booking at our discretion.

For certain services, we may require a deposit or prepayment before confirming your booking. Where applicable, the amount and due date for any deposit will be set out in our communication with you.

You must inform us at the time of booking of any special requirements, such as restricted access, parking limitations, time constraints, or fragile or high-value items that may require particular care or additional insurance arrangements.

If you significantly change your requirements after we have issued a quotation or confirmation, we may issue a revised quotation or adjust the charges to reflect the additional work, time, or materials needed. Any changes will be communicated to you before the services are carried out where reasonably possible.

Customer Responsibilities

You are responsible for ensuring that all information provided during the booking process is complete and accurate. This includes, but is not limited to, addresses, access arrangements, contact details, and a fair description of the items and volume involved.

You must ensure that the goods are properly packed and prepared for storage or transport, unless we have agreed in writing to provide packing services. Items must be securely boxed or wrapped as appropriate, and any delicate items clearly identified.

You are responsible for obtaining and maintaining any required permissions, permits or authorisations for access, loading, unloading, and parking at the premises connected with the services.

Where you instruct us to liaise with a third party, such as a landlord, estate agent, or another contractor, you remain responsible for all obligations under these Terms and Conditions.

Payments and Charges

Our charges for storage and related services will be communicated to you before or at the time of booking, or set out in a tariff or schedule provided to you. All prices are quoted in pounds sterling unless stated otherwise.

Unless otherwise agreed, storage charges are payable in advance for the agreed billing period. Charges for collection, delivery, or one-off services are typically payable on or before the day the service is provided.

We may require payment details in advance and are entitled to charge the agreed amount using the payment method you have provided. By supplying payment details, you confirm that you are authorised to use that method and that sufficient funds are available.

If payment is not received by the due date, we may charge interest on any overdue sum at the statutory rate applicable under English law, accruing on a daily basis from the due date until the date of actual payment, whether before or after judgment.

In the event of late or non-payment, we reserve the right to suspend services, deny access to stored goods, or withhold collection or delivery until all outstanding sums are fully paid. We may also charge reasonable administrative fees for handling overdue accounts and any costs incurred in recovering outstanding sums.

All charges are subject to any applicable taxes or levies that may be imposed by law. Where such taxes apply, they will be added to our charges and itemised where reasonably practicable.

Price Changes

We may review and vary our standard charges and tariffs from time to time. For ongoing storage services, we will provide reasonable advance notice of any change to recurring charges. If you do not agree to the revised charges, you may end the storage agreement by giving written notice and removing your goods before the new charges take effect, subject to settlement of all sums due.

Changes in charges due to modifications requested by you, such as changes to storage volume, additional services or altered collection arrangements, may take effect immediately upon agreement.

Cancellations and Amendments

You may cancel or amend a booking by giving us notice as early as possible. The amount of notice required and any charges that may apply will depend on the nature of the services.

For storage-only arrangements that have not yet commenced, you may generally cancel without charge if you give at least two working days notice. If you cancel on shorter notice, we may charge a reasonable cancellation fee to reflect administration and any lost opportunity.

For collection, delivery or combined storage and removal-style services, cancellation charges may apply if you cancel with less than two working days notice before the scheduled start time. The applicable charge may be up to the full quoted amount, particularly where staff and vehicles have been allocated or where access arrangements have been confirmed.

If you wish to change the date or time of a service, we will try to accommodate your request subject to availability. Amendments made at very short notice may be treated as cancellations and re-bookings, and associated charges may apply.

We may cancel or postpone services where we reasonably consider that it would be unsafe, unlawful, or impractical to proceed, including due to severe weather, access issues, or your failure to provide required information or payments. Where practicable, we will discuss alternative arrangements with you.

Access to Storage and Site Rules

Where you are provided with access to our site or storage areas, you must comply with any site rules, health and safety requirements, and reasonable instructions from our staff.

You are responsible for ensuring that you or your authorised representatives behave safely and responsibly while on our premises. Children and vulnerable persons must be supervised at all times.

We may restrict or suspend access if you breach these Terms and Conditions, pose a risk to safety, or fail to pay charges when due.

Prohibited and Restricted Goods

You must not store or request us to handle or transport any goods that are hazardous, illegal, explosive, highly flammable, perishable in a way that could cause damage, or otherwise unsuitable for normal storage or removal-style handling.

Without limitation, the following items are prohibited: firearms, ammunition, illegal substances, explosives, fireworks, gas cylinders, fuel containers, toxic or corrosive chemicals, medical waste, live animals, and any items that emit fumes or present a risk of infestation or contamination.

If you are unsure whether a particular item may be stored or transported, you must ask us in advance. We may refuse to handle or store any item at our discretion, especially where we consider there to be a risk to health, safety, property or regulatory compliance.

Waste Regulations and Disposal

We are not a waste disposal facility and do not operate as a general refuse or landfill service. You must not use our services or premises as a means of disposing of household, commercial or hazardous waste.

Any unwanted items must be removed by you or by an appropriately licensed waste carrier. Where we agree to remove and dispose of items on your behalf, this will be subject to separate charges and must comply with relevant waste management regulations.

We reserve the right to refuse to remove or store any items that we reasonably consider to be waste, hazardous, contaminated, or otherwise unsuitable. If you leave unwanted items on our site or in a storage area without agreement, we may arrange for their removal and disposal at your expense.

You are responsible for ensuring that any items handed to us for disposal are lawfully and safely disposable. You agree to indemnify us against any claims, penalties or costs arising from a breach of waste regulations caused by items you provide.

Our Liability

We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the limitations and exclusions set out in this section and elsewhere in these Terms and Conditions.

We are not liable for any loss or damage to goods that arises from your own act or omission, including inadequate packing, failure to secure items, providing incorrect information, or failing to comply with our instructions or site rules.

We are not liable for loss or damage caused by inherent vice or defect in the goods, normal wear and tear, atmospheric or climatic conditions, vermin or infestation, or any deterioration of perishable or delicate items that are unsuitable for normal storage or transport conditions.

We do not accept liability for any prohibited goods that you store or provide in breach of these Terms and Conditions. Such items may be removed, rendered harmless, or disposed of at our discretion and at your expense, and we will not be liable for any resulting loss.

Our total liability for loss of or damage to your goods arising from our negligence or breach of contract is, unless otherwise agreed in writing, limited to a reasonable value per item or per consignment, up to an overall cap that reflects the charges paid for the relevant services. You should ensure that you have adequate insurance in place for the full replacement value of your goods.

We are not liable for any indirect, special or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, even if such losses were foreseeable or we were advised of the possibility of them.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Insurance

You are strongly advised to arrange appropriate insurance cover for your goods while in storage or during handling and transport. Our charges do not automatically include insurance for the full value of your possessions unless specifically stated in writing.

We may, in some cases, offer or facilitate additional insurance options or recommend that you contact an insurance provider. Any insurance arrangements are subject to separate terms and are not part of this Agreement unless expressly incorporated.

Termination of Storage

You may end your storage with us by giving appropriate notice in accordance with any minimum term stated at the time of booking. You must settle all outstanding charges and remove your goods from the site by the agreed date.

If you fail to remove your goods at the end of the agreed period, or if you are in persistent or serious breach of these Terms and Conditions, we may exercise a lien over the goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and costs. Any surplus funds, after deducting all sums due and reasonable expenses, will be held for you, but no interest will be payable.

Events Beyond Our Control

We are not responsible for any failure or delay in performing our obligations where such failure or delay is caused by an event beyond our reasonable control. This may include, but is not limited to, extreme weather, natural disasters, fire, flooding, accidents, strikes, lockouts, civil disturbances, acts of terrorism, power failures, or restrictions imposed by law or regulatory authorities.

Where such an event occurs, we will take reasonable steps to minimise the impact and to resume normal services as soon as reasonably practicable.

Data Protection and Privacy

We will collect and use your personal data only for legitimate business purposes, such as administering your account, managing bookings, providing services, processing payments, and meeting legal or regulatory requirements.

Your information will be handled in accordance with applicable data protection laws. We may share your details with trusted third parties where necessary to deliver services, handle payments or recover debts, but we will not sell your data to unrelated third parties.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will apply to new bookings and to ongoing services after reasonable notice has been given.

If you continue to use our services after being notified of changes, you will be deemed to have accepted the updated terms.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

General Provisions

If any provision of these Terms and Conditions is found by a court or regulator to be invalid, unlawful or unenforceable, that provision will be severed from the remaining terms, which will continue to be valid and enforceable.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

These Terms and Conditions, together with any written confirmation or schedule we issue, constitute the entire agreement between you and us in relation to the services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in this Agreement.